Refund policy

Consumers have a right of withdrawal in accordance with the following regulations:

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Kampmann GmbH & Co. KG, Friedrich-Ebert-Str. 128-130, 49811 Lingen, Germany, Tel .: +49 (0) 591 - 7108 540, by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from the contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

In order to meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments that we received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which the notification of your cancellation of this contract was received by us. For this repayment we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; in no case will you be charged fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, depending on which date is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You must bear the direct costs of returning the goods.

We only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

The right of withdrawal does not apply to the delivery of goods,
  • which are not prefabricated, the production of which was determined by individual selection by the consumer, or which are clearly tailored to the personal needs of the consumer,
  • if they were inseparably mixed with other goods due to their nature after delivery,
  • in the event of the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Please avoid damage or contamination of the goods before exercising your right of withdrawal. 

We would be grateful for e-mail notification of the return of the goods to
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